Support

Help for field technicians using ScoopHQ Field, and for offices running ScoopHQ.

For techs

• Can't sign in / “Your office hasn't added you yet”: your mobile number or email has to match a staff record at your company. Ask your manager to add you under Staff, then sign in again.
• Didn't get the code: wait for the resend timer, check the number shown on the code screen, or use Email me a code instead.
• Office sees “location off”: open your phone's settings for ScoopHQ Field and allow location. For tracking while the screen is locked choose “Always” (iOS) or “Allow all the time” (Android).
• Offline: keep working. Completed stops, skips, notes and photos wait on the phone and send automatically when you have signal.
• An update didn't sync: the office changed that stop while you were offline. Tap See details on the banner, then Retry or Discard. Your photos are kept either way.

For offices

Sign in to the office app and use Ask Scoop for anything about routes, clients or billing. Settings for the field app — on-the-way texts, route revenue visibility — live under Settings.

Contact us

Email support@scoophq.app. Include your company name and, for app problems, your phone model and the app version shown at the bottom of the Profile tab.

Privacy questions: see the privacy policy. To remove your login and location history: delete your account.